How do I book an appointment?

When you've signed in to Patient Access, there should be  should be an Appointments section on your homepage that lists all your future appointments. Above the list, you'll see a link to Book an appointment.


  1. Click Book
    If you can't see this section or the link, contact your practice.
  2. Choose the type of appointment you want to book, e.g. with a doctor, with a nurse, or for a review of a condition such as asthma.
    Each practice will have a different set of choices, depending on how they run their appointments.
  3. All available appointments will be shown, but you can narrow down the list by doctor, location or gender.
    The appointments shown are those that your practice has made available for online booking using Patient Access. Not all appointments will be available in Patient Access, as your practice may hold some back for telephone bookings. If no appointments are shown, you'll need to call your practice to make an appointment. 
  4. Select the appointment you want, type the reason for the appointment (if required), and then click Book.
    You'll then be able to print out the appointment or add it to your online calendar.
  5. Go back to the Patient Access homepage to see the appointment you've just booked. 

Watch this video to get an overview of appointments in Patient Access:

IMPORTANT: Tickets can only be raised for Medical practices in England. If your practice is outside England, please raise your query directly with your Medical practice.

If you still need help with using Patient Access, you can raise a ticket here for the support team. If you want to discuss a medical issue, contact your practice.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.