How do I send a message?
If your practice have switched on messaging, you should see a Message section on the Patient Access homepage. Messages should not contain information about your conditions and medications, but can be used to update your practice about change of address, enquiries about travel vaccinations, etc.
- Click Send a message in the Message section.
- Enter a subject and complete the text area.
- Click Send.
- Check the message and then select whether to send, cancel or amend the message.
Replies from your practice can be accessed from the Message section on the homepage.
IMPORTANT: Tickets can only be raised for Medical practices in England. If your practice is outside England, please raise your query directly with your Medical practice.