How do I register?

There are two ways of registering to use Patient Access, both available on the Patient Access homepage.

Register with a letter

Ask your practice for a Patient Access registration letter. When you collect the letter from your practice, you'll need to take proof of identity (e.g. your driving licence or passport) with you.

When you have a registration letter, use the steps below to set up your Patient Access account:

  1. Go to https://patient.emisaccess.co.uk/Register.
  2. Below the question 'Have you received a registration letter from your practice', select Yes.
  3. Complete the details, using the information from the registration letter. 
    TIP: You should only enter your NHS number if it is included on the registration letter. Leave the field blank if it is not.
  4. Type your personal details, create a password (this should be longer than six characters and contain at least one number and one letter), and then complete the security questions.
    If you complete the security questions, you'll be able to reset your own password if you forget it in the future. If you don't complete them, you'll need to ask your practice to reset your account.
  5. Make a note of the user ID that's generated for you, as you'll use this to sign in to Patient Access from now on. 

Register online

If you live in England, you can register for Patient Access without a letter, using the steps below to create a basic Patient Access account. To complete the registration and get a fully active account, you need to take proof of identity to your practice and ask them to complete your registration.
TIP: Not all practices allow patients to register online. If this option is not available once you have entered your practice's postcode, you will need to collect a registration letter from them.

  1. Go to https://patient.emisaccess.co.uk/Register.
  2. Below the question 'Have you received a registration letter from your practice', select No.
  3. Follow the instructions to find your GP practice.
  4. Type your personal details, create a password (this should be longer than six characters and contain at least one number and one letter), and then complete the security questions.
    If you complete the security questions, you'll be able to reset your own password if you forget it in the future. If you don't complete them, you'll need to ask your practice to reset your account.
  5. Make a note of the user ID that's generated for you, as you'll use this to sign in to Patient Access from now on. 
  6. To complete the registration and get a fully active Patient Access account, take proof of identity to your practice and ask them to complete your registration.

If you still need help with using Patient Access, you can raise a ticket here for the support team. If you want to discuss a medical issue, contact your practice.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.