Can my prescription be sent to the pharmacy?

It might be possible for you to arrange with the practice to forward the repeat prescription to the pharmacy for processing. There is a message box when requesting repeat orders where you can ask this.

Or, if the practice is uses the Electronic Prescribing Service (EPSr2) and there are pharmacies also using it in the local area, this service could be used to automatically send the repeat prescription to the pharmacy for dispensing. Ask your practice if they use this service.

IMPORTANT: Tickets can only be raised for Medical practices in England. If your practice is outside England, please raise your query directly with your Medical practice.

If you still need help with using Patient Access, you can raise a ticket here for the support team. If you want to discuss a medical issue, contact your practice.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.