Cyber attack

Patient Access is fully operational and there is nothing to suggest any of our systems have been compromised or impacted as a result of the worldwide cyber-attack affecting NHS computer systems on Friday 12 May.

If you do send a request through to your practice, please be aware that due to increased network security, the request may take slightly longer to deal with than normal.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.