I've forgotten my password

If you're having trouble signing in to Patient Access, make these checks first:

  1. Make sure you're not trying to sign in using the details in your registration letter from the practice, as you need to use these to register your account first.
  2. Make sure your CAPS LOCK key is not pressed by mistake, because your password is case sensitive

If you still can't sign in:

  • If you live in England, use the password reminder link (see instructions below).
  • If you live in Scotland, Wales or Northern Ireland, contact your practice.

Forgotten password

If you added security questions and answers when you set up your Patient Access account, and if you've given your email address and mobile number to your practice, you can use the steps below to reset your password yourself.

If you haven't done both these things, you need to contact your practice and ask them to reset your password.

  1. On the Patient Access login screen, click the Password link or go to https://patient.emisaccess.co.uk/Forgotten/Password.
  2. Type your details.
    You must complete all the boxes marked with an asterisk *.
  3. Click Next.
  4. Type your answers to the security questions.
  5. Click Next.

You'll receive an SMS message with a code to your phone, and an email with a link.

  1. Click the link in the email.
  2. On the website, type the verification code from the SMS message to get a new password.

If you still can't sign in after following these steps, contact your practice and ask them to reset your account. Your practice manages your Patient Access account, but if they're not sure how to reset it, ask them to contact EMIS Health Support.

Note: If the details you enter do not exactly match those on your practice's system, the following message will be displayed:

"Unable to find a matching record at your practice. Please check the details you've entered and try again."

The most common causes for this are:

  1. Your house name/number does not follow the same format as that entered by the practice. This is often caused where your address contains either a flat number and building number or house name and number. Try entering one of the details, rather than both. 
  2. Your email address recorded at the practice is an old one. Only try entering the old email address if you still have access to it, as this is where the password will be sent.

IMPORTANT: Tickets can only be raised for Medical practices in England. If your practice is outside England, please raise your query directly with your Medical practice.

If you still need help with using Patient Access, you can raise a ticket here for the support team. If you want to discuss a medical issue, contact your practice.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.