My account is locked
If you type the wrong username or password three times, your account will be locked. This is a security measure to prevent unauthorised access. Your practice controls your account, so you'll need to contact them and ask them to reset your details. When they do this, they'll print a new registration letter which you'll need to collect from the practice. Don't forget to take proof of your identity with you when you go (e.g. your driving licence or passport).
This process takes longer to complete than resetting accounts for other websites you may use for shopping or social media. This is because your medical information is strictly confidential and owned by you, so your practice must be absolutely sure that only you or your carers have access to it.
IMPORTANT: Tickets can only be raised for Medical practices in England. If your practice is outside England, please raise your query directly with your Medical practice.