The website or app isn't working correctly
If the website or mobile app doesn't appear to be working correctly, please report it to us by using the link below.
Include the following:
- Which area isn't responding, e.g. booking appointments, changing details.
- Any error messages you received.
- Which browser you were using for the website e.g. Chrome, Internet Explorer 11 or which version of the app, e.g. iOS (iPhone) or Android.
Until you hear back from us, try using the alternative method of Patient Access, i.e. use the website if the app is not working correctly. We'll get back to you soon as we can with advice.
IMPORTANT: If your medical practice is in Scotland, Wales or Northern Ireland, please contact them with your query. The ticket service below is only available for practices in England.