The website or app isn't working correctly

If the website or mobile app doesn't appear to be working correctly, please report it to us by using the link below.

Include the following:

  1. Which area isn't responding, e.g. booking appointments, changing details.
  2. Any error messages you received.
  3. Which browser you were using for the website e.g. Chrome, Internet Explorer 11 or which version of the app, e.g. iOS (iPhone) or Android.

Until you hear back from us, try using the alternative method of Patient Access, i.e. use the website if the app is not working correctly. We'll get back to you soon as we can with advice.

IMPORTANT: If your medical practice is in Scotland, Wales or Northern Ireland, please contact them with your query. The ticket service below is only available for practices in England. 

If you still need help with using Patient Access, you can raise a ticket here for the support team. If you want to discuss a medical issue, contact your practice.

Patient Access is an online service provided by EMIS Health. We provide the clinical system that your practice uses and which you connect to through Patient Access. Your Patient Access account is configured and looked after by your practice, not us, so you will sometimes need to contact them directly if you’re having problems. However, where we can help you or your practice we certainly will.